fe88's Privacy Policy

1. Introduction

fe88 is a trusted online gaming platform in Bangladesh. We deeply respect the privacy of all our users and are committed to protecting their personal information. This Privacy Policy ("Policy") explains what information we collect when you use the fe88 platform, why we collect it, how we use it, and how we keep it secure.

By using this website and our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services. We may update this Policy from time to time, so we recommend reviewing it regularly.

This site is intended only for users aged 21 and above. We do not knowingly collect information from any minor.

2. What Information We Collect

Various types of information may be collected when you open an account and use the fe88 platform. This information falls into two main categories:

Automatically Collected Information

When you visit the fe88 website, certain information is collected automatically. This includes your Internet Protocol (IP) address, browser type and version, information about which pages you visited, and the duration of your visit. This information is used to analyze and improve the site's performance.

3. How Your Information Is Used

fe88 uses your information for the following legitimate purposes:

• Account Management: Your information is needed to create, verify, and maintain your account and to ensure secure login.
• Payment Processing: To securely complete deposit and withdrawal transactions via bKash, Nagad, and Rocket.
• Service Improvement: To continuously improve the gaming experience and site performance by analyzing user behavior.
• Customer Support: To resolve your questions and issues through 24/7 live chat and email.
• Fraud Prevention: To detect suspicious activity and protect the platform from illegal activity.
• Responsible Gaming: To monitor your gaming habits and provide responsible gaming support when needed.
• Relevant Notifications: To keep you informed about important platform updates, policy changes, or account-related matters.
• Age Verification: To confirm that all users are aged 21 or above, which is mandatory for our platform.

4. Information Sharing with Third Parties

fe88 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

We work with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, Spribe, and others), and technology support providers. These partners are given only the amount of information needed to carry out their specific services, and they may not use this information for any other purpose.

Legal Obligations

We may be required to disclose information to relevant authorities under a court order or applicable law. In such situations, we will always provide only the minimum information necessary.

Fraud Prevention

If there is suspicion of any illegal activity, fraud, or money laundering on the platform, we may report relevant information to the appropriate authorities. This is essential for the protection of all users.

5. Data Security Measures

fe88 has adopted industry-standard technical and organizational measures to protect your information:

While we make every effort to protect your information, transmitting data over the internet is not completely secure. We ensure protection to the best of our ability, but we cannot guarantee the complete security of transmission. Once information reaches our servers, we follow strict security procedures.

6. Cookies Policy

Cookies are small text files stored in your browser that help improve your experience. fe88 uses the following types of cookies:

Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining login sessions, ensuring security, and saving basic preferences. Without these cookies, the site cannot function properly.

Analytical Cookies

These cookies help us understand how users are using the site — which pages are visited most, where issues occur, and so on. This information is used to improve the site's performance.

Performance Cookies

These cookies are used to measure the site's loading speed and overall performance, helping to keep your gaming experience smooth.

You can control or disable cookies by changing your browser settings. However, disabling cookies may limit some functionality of the site.

7. Data Retention Period

fe88 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, information may be retained for a specific period for the following reasons:

• Legal Obligations: Certain financial and transaction records are required to be retained for a defined period under applicable laws and regulations.
• Dispute Resolution: Information may be needed as evidence in the event of any legal claim or dispute.
• Fraud Prevention: Some information may need to be retained to prevent future fraud attempts by the same individual.

Information that is no longer needed is securely deleted or anonymized. You may request that your information be deleted — however, due to legal obligations, it may not always be possible to delete all information immediately.

8. Your Rights

As a user of fe88, you have the following rights regarding your personal information:

To exercise these rights, email our support team at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible, though in some cases it may not be possible to fulfill all requests due to legal obligations.

9. Protection of Minors

fe88 is a responsible gaming platform and provides services only to users aged 21 and above. We do not knowingly collect, store, or process the personal information of any minor (under 21 years of age).

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify us at [email protected].

10. Third-Party Links and Services

Our platform includes services from various game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, and others). These providers have their own privacy policies, and how your information is handled on their platforms is governed by their own policies.

Payment methods bKash, Nagad, and Rocket have their own privacy policies. Relevant information is shared with these service providers during transactions, but only for the purpose of completing the transaction.

11. Policy Changes and Updates

fe88 reserves the right to update or change this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page and mention the effective date at the top of the page.
• Registered users will be notified by email in the event of significant changes.
• Continued use of the platform after changes have been made will be considered as consent to the new policy.

We recommend that you review this page regularly so that you stay informed about the latest policy.

12. Applicable Law & Jurisdiction

This privacy policy and any matters relating to your information are governed in accordance with applicable international data protection standards. fe88 follows the highest international standards in protecting personal information and is committed to fair information practices.

If any provision of this policy is found to be unlawful or unenforceable, the remaining provisions will remain fully in effect. If any conflict arises between this policy and our services, the provisions of this policy will apply.