Frequently Asked Questions
Answers to all your questions at fe88
From deposits to cricket betting, mobile gaming, and responsible gambling — a detailed guide to everything, all in one place.
This page brings together answers to the most common questions that come up when using fe88. How to deposit money, managing your account, playing conveniently on mobile, understanding cricket markets, and how to keep your gambling in check — you will find each topic in a separate section. Click on a question to see the full answer. If you can't find your question here, contact our 24/7 live chat or email.
How to make a deposit
Log in to fe88, go to the "Deposit" section, and select Nagad. Send money from your Nagad app to the designated fe88 Nagad number, then enter the transaction ID in the form and submit. The minimum deposit is ৳100. Your casino wallet balance is usually updated within a few minutes.
First, confirm that you sent the money to the correct number and submitted the transaction ID properly. Credits are usually processed within five minutes. If it still hasn't arrived, contact live chat and provide a screenshot of your Nagad or bKash transaction. Our team will verify and resolve it quickly.
Log in to your account, go to the deposit page, and select bKash. Send money to the displayed fe88 bKash merchant number using the "Send Money" or "Payment" option. Paste the transaction ID from the bKash confirmation SMS into the fe88 form and submit. The minimum amount is ৳100.
For all methods at fe88 — bKash, Nagad, and Rocket — the minimum deposit is ৳100. The minimum withdrawal amount is ৳1,000. You can play continuously with small amounts — no extra charges apply.
Account questions
After logging in, go to the profile settings page where you will find options to update your personal information. Some details, such as your registered name, cannot be changed by yourself for security reasons. In that case, contact live chat and provide the information needed for identity verification. Our support team will assist you promptly.
Yes, open fe88.mom in any device's browser and log in with your username and password. If additional verification is needed, an OTP may be sent to your registered mobile number. Your account and balance remain the same across all devices.
Click the "Forgot password" option on the login page. After confirming your identity with your registered mobile number or email, a reset link or code will be sent to you. When setting a new password, choose one that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, and numbers.
First, make sure your username and password are correct and that Caps Lock is off. Clear your browser's cache and cookies, then try again. If you are using a VPN or proxy, turn it off. If the problem persists, let us know via live chat — our team is available 24/7.
No. Under fe88's rules, only one account per player is allowed. If the same person operates multiple accounts, both accounts may be suspended and there is a risk of the balance being forfeited. If you have trouble accessing an existing account, contact support.
Playing on mobile
All game results are securely stored on fe88's servers. Once your connection is restored, you can continue the game from where it left off, or if the round result has already been determined, it will be reflected in your balance. If something seems wrong, contact live chat and provide the time and name of the game.
Slow page loading is often caused by outdated cache files. In Chrome or Firefox, go to Settings > Privacy > Clear browsing data and clear "Cached images and files" and "Cookies", then refresh the browser. Then open fe88.mom again. Speed typically improves noticeably.
Yes. Open fe88.mom in Chrome, tap the menu (three dots), and select "Add to Home screen". The icon will then appear on your home screen just like an app. On iPhone, use the Share button in Safari and select "Add to Home Screen". If your login details are saved, you can start playing right away.
fe88 is built with a mobile-first design, so slots, live casino, Vivo Live, roulette, and cricket betting all run well on Android and iOS browsers. Using an updated version of Chrome or Safari gives you the best experience. On a weak internet connection, live streaming games may experience slight buffering.
Cricket betting
fe88 offers a range of cricket markets — match winner (for example, which team will win a Bangladesh vs India match), toss winner, series winner, innings runs, method of first wicket, player performance, and many more special markets. T20 and ODI formats typically have a larger number of available markets.
Yes, you will find betting options for BPL, IPL, T20 World Cup, and various other international tournaments. Markets may vary for each series. Visit the cricket page to see the list of available matches and markets.
If a match results in no result or is cancelled due to rain or other reasons, the relevant bets are generally voided and the stake is refunded. However, rules may vary for specific markets — read the market terms carefully before placing a bet. Visit our terms and conditions page for more details.
Yes, fe88 offers live in-play betting. You can place bets on selected markets even after a match has started. Odds change quickly in-play, so review all information carefully before your bet is confirmed. Markets may temporarily close at key moments in the match.
fe88 lets you combine multiple selections into an accumulator (parlay) bet. If every selection is correct, the odds multiply, increasing the potential payout. However, if one selection is wrong, the entire accumulator is lost. Always keep your stake within your limits.
Responsible gambling
Yes, fe88 provides the option to set deposit limits as part of responsible gambling. In your account settings, you can set daily, weekly, or monthly deposit limits. This is an effective way to keep your spending under control. Reducing a limit takes effect immediately; requests to increase a limit may take some time to process.
Yes. If you want to take a break for a set period, choose the cooling-off option, which will temporarily suspend betting on your account. If you need long-term self-exclusion, submit a request via live chat or email. While the exclusion is active, you will not be able to make new deposits or play games on your account.
If you are having difficulty keeping your gambling under control, read fe88's responsible gambling page. For professional support, you can reach out to Gamblers Anonymous or a local mental health organization. fe88's support team can also guide you with care — contact us via live chat or at [email protected].
fe88 is for those aged 21 and above only. Age is verified at the time of registration and identification documents may be requested if needed. If someone underage attempts to register, the account will be cancelled and any deposited funds will be returned.
There are some warning signs: spending more than your budget, placing larger bets to try to recover lost money (chasing), hiding your gambling from family or friends, disrupted sleep or work, and being unable to stop playing. If you notice any of these, take a break and seek help — it is not a weakness, it is self-awareness.
Still have questions?
If you didn't find the answer to your question on this page, fe88's support team is always ready to help — in both Bengali and English.
Live Chat
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Email Support
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